One of the fundamental truths of writing single-player PC games now is that its so easy to pirate anything that people will only buy your game if they want to. Which means that being honest and forthright and likable is a key business strategy. For the fifteen years weve been selling games, weve had a suite of generous, customer-friendly policies. However, we havent been clear and forthright about them. Some of them are only known to people who ask us for support privately. The others can only be found by hunting our web site. This is dumb. If youre going to the trouble to be nice, make sure everyone knows about it! So I wrote this little manifesto that will be prominently linked to on our site. In youre an Indie developer and like one of our turns of phrase, please feel free to borrow it. Our Spiderweb Software Promises To You Spiderweb Software is a small company. We read all our e-mail, we love our customers, and if you are sad, we are sad. Were literally a Mom & Pop company, an...